Questions

Frequently asked

Everything clients usually ask before booking — how the sessions work, what payment looks like, and when your design arrives. If your question isn't here, email us and we'll answer it personally.

The consultation

Payment and pricing

Deliverables and turnaround

Working together

Still have a question? hello@thelamoneyco.com — or bring it to your session.

Frequently asked

The consultation

How does a virtual consultation actually work?

Do you come to my home?

What should I have ready before my session?

Which package should I choose?

Is every session led by the founder?

Do you handle contractors, installation or ordering?

Payment and pricing

When do I pay, and how much?

Do you offer payment plans or deposits?

Is my card information safe?

Do you mark up the furniture you recommend?

What is your rescheduling and refund policy?

What if you have to cancel?

Deliverables and turnaround

How fast do I get my design?

What exactly do I receive?

What if the 48-hour window is missed?

How many revisions are included?

Will the design fit the budget I give you?

Working together

Do you take on commercial spaces or rental staging?

Do you work with clients outside the United States?

Will photos of my home be published?

Can I reuse the design for another property?

How do I get started?